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How to Complain If you have a problem with our service, we can help. We aim to offer you the best possible service at all times, but there may be a time when you feel you have cause for complaint. If this is ever the case we will always try to resolve the problem quickly, and to your satisfaction. If you are dissatisfied with our response, you can take your complaint further through our complaints procedure. How to begin the complaints procedure We aim to resolve your concerns within three working days, though sometimes it may take longer to investigate the matter fully. If this happens we will let you know within five working days. The best ways to contact us are by; Telephone - 0800 345 7645 In writing - Taylor Wilson P.O. Box 161 Peacehaven East Sussex BN10 9BE We will then arrange for the appropriate person to look into and respond to your concerns. If you are still dissatisfied In the unlikely event that you are still unhappy, you can ask for your complaint to be referred to one of the Partners for further review. If you are still dissatisfied after the review you can, at this stage, ask the Financial Ombudsman Service for help. Taylor Wilson fully supports, and is a member of, the Financial Ombudsman Scheme. This is an impartial scheme and conducts independent investigations. Following our complaints procedure does not affect your legal rights. Ombudsman Address For complaints about Taylor Wilson products and services; The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Telephone: 08450 80 18 00* *Calls from BT landlines will cost a maximum of 5p per minute. The price of calls from other telephone companies will vary. The call price is correct at November 2007. |
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